Shipping & Returns
The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated Shipping Times
North America: 3-5 business days
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-2 weeks
Asia Pacific: 2-4 weeks
Latin America and the Caribbean: 2-4 weeks
North Africa and the Middle East: 2-4 weeks
Sub-Saharan Africa: 2-4 business days
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Delivery times for backorders will vary. Please contact us with specific questions about backorder delivery times.
Returns and Exchanges
We Gladly Accept Returns and Exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We Do Not Accept Cancellations
Please contact us if you have any problems with your order.
The Following Items Cannot Be Returned or Exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Digital downloads
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.